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At J&B Electrical Contractors Ltd, our philosophy is to provide
a total service focused on quality of product, speed of service
and value for money. The management and staff are totally committed
to customer satisfaction and our objectives are to provide them
with:
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1. High quality products and services which fulfil the specified
requirements and are fit for the purpose.
2. An installation service which fulfils their contract orders
in the shortest practical time and in accordance with project
schedule dates.
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To ensure that these objectives are met and to instill customer
confidence, J&B Electrical Contractors Ltd will operate and maintain
a quality system which satisfies the above policy statement and
the requirements of the International Quality Model BS EN ISO 9002:1994.
Through constant monitoring of our customers' requirements and
by regular management review we will ensure that their needs and
expectations and our objectives are reflected by this policy and
the procedures in our quality system.
J&B Electrical Contractors Ltd actively pursue an ongoing training
policy so that staff can perform completely the wide range of tasks
which satisfy our customers. We recognise their needs and continuously
develop and maintain a culture of high quality achievement so that
we demonstrate our Quality Policy for complete customer satisfaction
and our commitment to long-standing customer associations.
The management representative for quality who has the delegated
authority of executive management, will ensure that the requirements
of this Quality System, which are mandatory for all staff and company
subcontractors, are met.
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